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For full booking policies including cancellations and rescheduling, please review our Cancellation & Reschedule Policy.

Refunds & Returns

All treatments at KW Beauty are non-refundable. That said, your satisfaction matters deeply to us. If you’re ever unhappy with a service, please reach out, we’re here to help.

For skincare, we may accept returns on unopened, unused items within 7 days of purchase (with the original receipt). Opened or used products, including those with broken seals, are not eligible for return. All product returns are subject to our discretion.

KW Beauty reserves the right to decline a return at any time.

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Let’s Talk Tipping

Tipping is never expected but if you received an amazing facial or aesthetic treatment from Lexie, Emma, or Chloe and want to tip, tips are always welcome. There is absolutely no pressure.

Didn’t leave a tip? No worries at all, we won’t assume you didn’t love your experience. Just choosing us means the world. If you'd like to support us in another way, we kindly ask for a raving 5-star Google review as the ultimate “thank you.”

Please note: tipping is not accepted for injectable or medical cosmetic treatments.

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Kids & Dogs

We absolutely love children and pets, but for safety reasons they cannot be brought to appointments or wait in the reception area. We kindly ask that you arrange childcare or pet care in advance and take this as your time to fully relax and focus on you.